> For the complete documentation index, see [llms.txt](https://reapit-mfa-documentation.au.dev.rc.reapit.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reapit-mfa-documentation.au.dev.rc.reapit.cloud/faqs.md).

# FAQ's

### Resetting your Authenticator 

To reset your authenticator for your account, simply launch the app again. Under ‘Configure’ select ‘RESET AUTHENTICATOR’ and follow the instruction from ‘[Step 2](/reapit-connect-mfa.md#step-2-configure-a-device)’

### Unable to access authenticator app or provide passcode

If you are unable to access your authenticator app, or you have lost your phone, you will need to speak with a Reapit User Admin to reset your authentication.

### Disabling MFA for my account

Within the app under ‘Configure’ select ‘RESET AUTHENTICATOR’. This will disable MFA on your account.